The past 12 months have been lucrative for Virgin Media, with the cable and broadband provider revealing that it had made an annual profit for the first ever time. Alongside rising profits comes the need to hire more staff, with Virgin expressing that it was to create 620 new jobs.
A range of new positions will be available, with the majority of the jobs offering call centre staff positions. Aside from the 500 customer services staff, 120 apprentices will be hired, with Virgin Media offering training to become engineers. Whilst apprentices will be spread throughout the UK, the call centre positions will create jobs in Manchester and Swansea.
Much of Virgin Media’s increasing profits have come from its new TiVo system. By the close of 2011 435,000 customers had TiVo installed, offering individuals a range of live television, web services and on-demand content. The company’s cable customers also grew by 15,000 in the last quarter of the year, whilst year on year disconnections for the three months were also reduced for the first time since 2010.
Part of Virgin’s expansion is likely to be due to the increasing competition between companies to offer households better and faster broadband services. In January Virgin said that around four million of its customers whose broadband speed ranged from 10Mb to 50Mb would note doubling speeds in coming months.
With such high expectations for expansion, Virgin will start its new recruitment drive shortly in a bid to fill all positions as quickly as possible. With new jobs coming to both Swansea and Manchester, local residents will have opportunities to join one of the UK’s leading digital providers.
Posted by Local Recruit on February 9, 2012
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